From there, a customer might reach out to the company or carrier or voice a complaint on social media - neither of which will reflect well on your brand. No matter the reason for the delivery exception, the customer experiencing the exception is guaranteed to feel frustrated when their expected delivery is missed or when they’re subject to a late shipment. Even as e-commerce businesses have seen their profits soar over the past year, fewer orders are being delivered on time. And of course, during the pandemic, we’ve seen shipping delays become much more common.
In fact, delivery exceptions affect 11% of all shipments. How and why do delivery exceptions occur?ĭelivery exceptions are inevitable, whether you’re working with FedEx, USPS, or another shipper. It’s important to note, however, that a delivery exception doesn’t necessarily mean that a package’s expected delivery will be missed or that its delivery status will be dramatically impacted. A package might experience a delivery exception for a wide range of reasons, ranging from a problem with the recipient’s address to a missed hand-off or an issue with the carrier, whether that’s USPS, FedEx, or PMX. In simplest terms, a delivery exception is when a package experiences a delay while in transit.
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